Privacy Policy
Introduction
At The ProLens, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, purchase our products, or interact with us in any other way. This policy applies to all information collected via our website, mobile applications, and related online services.
By using The ProLens services, you agree to the collection and use of information as outlined in this Privacy Policy. Please take the time to read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Information You Provide
When you engage with The ProLens, we may collect various types of personal information, including:
- Personal Details: When you sign up on our website, make a purchase, or subscribe to our newsletter, we collect personal information such as your name, email address, phone number, and home or delivery address.
- Payment Information: To process your purchases, we collect payment details such as your credit/debit card information or other payment details necessary to complete your transaction. These details are processed securely by our payment gateway providers.
- Prescription Data: When ordering prescription lenses or frames, we may ask for details about your optical prescription.
Information Collected Automatically
How We Use Your Information
- Device Information: We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, and device identifiers.
- Usage Data: We track how you interact with our website and services. This includes pages visited, time spent on the site, click-throughs, and navigation patterns to improve our services.
- Cookies: Our website uses cookies to enhance your user experience and provide personalized services. You can choose to disable cookies, but this may limit your ability to use some parts of our site.
We use the collected data for various purposes, including:
a) Providing Services
- Order Fulfillment: Your personal and payment information is essential to process and fulfill your orders for frames, lenses, goggles, and optical products.
- Prescription Processing: We use your optical prescription information to customize the lenses to your specifications.
- Customer Support: Your contact information helps us provide customer support, including responding to queries and resolving issues.
b) Improving User Experience
- Personalization: Based on your interaction with our site, we may tailor product recommendations, special offers, or content to better suit your preferences.
- Analytics: We analyze user behavior and preferences to optimize our website and services, ensuring a smooth and efficient shopping experience.
c) Marketing and Communication
- Email Campaigns: With your consent, we send promotional emails, newsletters, and special offers. You can opt out of receiving these communications at any time.
- Advertisements: We may use your information to display relevant ads, either on our website or through third-party services such as Google Ads or social media platforms.
Data Sharing and Disclosure
At The ProLens, we take your privacy seriously. We do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
a) Service Providers
We work with third-party companies that help us provide services such as payment processing, shipping, and email delivery. These providers have access to your personal data but are obligated to protect it and use it only for the specified purposes.
b) Legal Compliance
We may disclose your personal information if required by law, in response to a court order, or to protect the rights, property, or safety of The ProLens, our customers, or others.
c) Business Transfers
In the event of a merger, acquisition, or sale of our company or assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and give you an opportunity to opt-out if necessary.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contactus:
Email: – rastogideepa771@Gmail.com
Phone: – 9560177506
Home Address :- B-114 Gali No-3 NorthChhajjuPur,Babarpur, Delhi-94